REFUND & REPLACEMENT POLICIES
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to
you. Please contact us within 48 hours after receiving yours.
Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria:
● Items are faulty – damaged/broken or soiled upon arrival.
● Parcels that is lost in transit.
● We do not accept returns or refunds if customer changes their mind after receiving their
Note: Commerce Leader will not be held liable to any lost or misrouted parcels. Please ensure that all the
information you have provided is correct before submitting your order to prevent losses in mail or other
mishaps from happening.
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as
we have already started the shipping process. Please be sure to thoroughly read our descriptions and
Do you ship internationally?
We ship worldwide.
How do I track my package?
You can reach out to our customer support desk at
firstname.lastname@example.org to ask questions anytime. You can also chat with us on the bottom right corner of our website.
I ordered more than 1 item, and i have only received one item, why is that?
Since we have a few warehouses, we don't have all our products in one place, so when you order
multiple items at a time, each item will be shipped separately. So you'll probably receive one item
before the next. Don't panic if you don't receive all of your items at once...they will get to you!